Apprentice Service Desk Technician

Connexus is a dynamic and progressive ICT and Telecommunications company, working with cutting edge technology, is seeking a First Line Service Desk Technician to join their expanding and busy team. You will be required to carry out a variety of technical fault finding, order management and co-ordination to meet, or exceed, customer requirements

Duties will include:

• Being a 1st port of call for clients reporting faults and queries in relation to orders
• Handling incoming customer calls, recording their details, and managing their requests
• Performing remote troubleshooting through diagnostic techniques and relevant questions
• Providing a 1st Line fix where possible
• Working closely with 2nd Line Support team where necessary
• Providing regular updates to customers on the status of reported faults and escalating to the Operations Manager where appropriate.
• To log all faults, programming requests and queries on the Company CRM ensuring that full details are included
• To co-ordinate/project manage jobs passed to the Service Desk from the Sales Team ensuring that good communication is maintained with Customers, Suppliers, Account Managers and Engineers
• Keeping the company CRM regularly updated with notes on the progress of all faults/orders
• 3rd Party Supplier Management

Full information & application details:
https://www.findapprenticeship.service.gov.uk/apprenticeship/-523368