Apprentice Service Desk Technician

Connexus Networks Ltd

Connexus is a dynamic and progressive ICT and Telecommunications company, working with cutting edge technology, is seeking a First Line Service Desk Technician to join their expanding and busy team. You will be required to carry out a variety of technical fault finding, order management and co-ordination to meet, or exceed, customer requirements


Duties will include:

  • Being a 1st port of call for clients reporting faults and queries in relation to orders
  • Handling incoming customer calls, recording their details, and managing their requests
  • Performing remote troubleshooting through diagnostic techniques and relevant questions
  • Providing a 1st Line fix where possible
  • Working closely with 2nd Line Support team where necessary
  • Providing regular updates to customers on the status of reported faults and escalating to the Operations Manager where appropriate.
  • To log all faults, programming requests and queries on the Company CRM ensuring that full details are included
  • To co-ordinate/project manage jobs passed to the Service Desk from the Sales Team ensuring that good communication is maintained with Customers, Suppliers, Account Managers and Engineers
  • Keeping the company CRM regularly updated with notes on the progress of all faults/orders
  • 3rd Party Supplier Management

Full information & application details:

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Date Posted: 03/06/2020

Deadline for applications: 19/06/2020

Location: Stonehouse